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Service quality in banking: developing and testing measurement instrument with Latvian sample data
Jelena Titko, Natalja Lace, Konstantis Kozlovskis
Faculty of Engineering Economics and Management, Riga Technical University, LV-1048 Riga, Latvia

Published: 24 April 2013 by Mendel University Press in Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis
Mendel University Press, Volume 61; 10.11118/actaun201361020507
Keywords: sample data, service quality, developing and testing, Latvian Sample, testing measurement, Quality in Banking
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