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(1970 - 2018)
(1970 - 2018)
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Article 0 Reads 0 Citations Crisis communication and ethics: the role of public relations Published: 15 January 2018
Journal of Business Strategy, doi: 10.1108/jbs-09-2016-0095
The purpose of this paper is to explore the veracity of the contingency model of ethical crisis communication by examining the factors of influence in a time of crisis including what constitutes ethics in a time of crisis; the role of public relations (PR) practitioners as the “moral conscience” of an organization and perceptions of the PR’ role within top management. In-depth interviews were conducted among ten senior PR managers with crisis communication experience in North America. This research identifies and investigates six ethical variables – the nature of the crisis, the role of top management, the activism of stakeholders, government regulation/intervention, the diversity of cultures and the exposure to external business environments – and their potential influences on an organization’s communication practices. The qualitative approach does not produce generalizable results. In addition, the authors could have interviewed more people, although the authors have reached information saturation in analyzing the interview data based on the ten interviews conducted. Insights from this exploratory study contribute to answering the “how” questions with empirical data that enhance the clarity on the roadmap of ethical factors in crisis communication practice. Unlike other conceptual work that explores moral philosophies in ethics, this study aims to offer a practical approach – rather than a philosophical argument and persuasion – that is rooted in the practitioner’s world.
BOOK-CHAPTER 2 Reads 0 Citations Cultural Impediment or Reflection of Global Phenomenon: State of Social Media Crisis Preparedness in Singapore Published: 20 October 2017
Culture and Crisis Communication, doi: 10.1002/9781119081708.ch12
BOOK-CHAPTER 1 Read 0 Citations When a Nation’s Leader is Under Siege: Managing Personal Reputation and Engaging in Public Diplomacy Published: 11 October 2017
Advances in Public Relations and Communication Management, doi: 10.1108/s2398-391420170000002003
Article 1 Read 0 Citations Explicating the information vacuum: stages, intensifications, and implications Published: 07 August 2017
Corporate Communications: An International Journal, doi: 10.1108/CCIJ-10-2016-0066
PurposeInformation vacuums (IVs) arise from organizational failure to satisfy stakeholders’ informational demands during crises. This study expands Pang’s (2013) study of the phenomenon by investigating its nature, stages, intensifying factors and resolution.Design/methodology/approachPrint and social media data of five recent international crises with apparent IVs were analyzed.FindingsPoor crisis communications are intensifying factors that induce media hijacks and hypes, distancing and public confusion. A four-stage model maps the phenomenon into a flow chart describing its development. IV termination begins when organizations either respond with information or provide solutions, results, and/or compensation. Natural and Strategic silence were observed and defined.Research limitations/implicationsThe study lays the foundation for future examination of how media literacy, governments and culture, both societal and organizational, induce or exacerbate the phenomenon. Practical implicationsImmediate, adequate, transparent, credible, and consistent crisis responses manage the IV and crisis, diminish intensification of subsequent crises, and potentially reduce image and reputational damages.Originality/valueKnowledge of the phenomenon is further developed and new theoretical models are conceptualized to provide researchers and practitioners a clearer understanding of how an IV can develop, persist, deepen and resolve.
Article 1 Read 0 Citations A broad stroke or different strokes for different folks? Examining the subtleties in crisis management approaches in sta... Published: 01 August 2017
Chinese Journal of Communication, doi: 10.1080/17544750.2017.1357641
Article 0 Reads 0 Citations Toward a Theoretical Framework for Studying Climate Change Policies: Insights from the Case Study of Singapore Published: 04 July 2017
Sustainability, doi: 10.3390/su9071167
The world decided in December 2015 to take actions to reduce global warming. To contribute toward this goal, this research examines possible policy levers for inclusion in the climate change ratification plan. A case study of the measures taken by the Republic of Singapore, a low-lying 719.2 km2 island without natural resources in Asia, is conducted. Being vulnerable to climate change impact and yet having to balance her people’s needs and economic progress with limited resources, the measures taken by this small country could offer policy insights for small states and states without access to alternative energy sources. This research analyzes the online policy documents posted by eleven organizations to answer the main research question of identifying policy levers as theoretical constructs to form a framework that can be used to study climate change policies. A qualitative data analysis software, QSR NVivo 10, is used to classify the proposed nodes developed by the researchers using a system perspective integrating the insights from the key international climate change frameworks with the theoretical concepts from the model of pro-environmental behavior. The findings can offer insights toward developing a new contextual influence framework, which can help strengthen policy development and outcome measurement.