Research Progress on Corporate Social Responsibility of Hotels

The term "corporate social responsibility" (CSR) refers to a set of voluntary guidelines put in place by businesses to demonstrate their willingness to take responsibility for their actions and contribute to the betterment of their surrounding communities with environmental and social factors. This management action is based on the idea that businesses can and should care about the world around them by incorporating social and environmental issues into their daily activities and relationships with their stakeholders, as CSR helps companies balance economic, environmental, and social goals while meeting shareholder and stakeholder expectations. This research synthesizes the literature in the duration of 2003-2023 on corporate social responsibility (CSR) in the hotel business. Articles that covered hotels with 3BL (Triple bottom line) approach were included in the current study. A total of 57 articles have been selected on the basis of “CSR-Practices,” “CSR-Reporting,” and “CSR-Impacts” with both the hotels’ and customers’ perspectives as inclusion. The internal and external CSR impacts on hotel businesses were highlighted, and customer reactions to CSR were also studied. There are some significant voids found in the understanding of the linkage between corporate financial performance (CFP) and corporate social responsibility in the hotel sector. The local community, which is an essential CSR stakeholder, was found under-researched in the existing literature. Research Gaps as linkage of CFP and CSR, role of local communities as CSR stakeholder and accordingly future research dimensions were also suggested.