Analysis of Perceptions of the Readiness of Healthcare Human Resources as Support for the Digitalization of Health Services in Banten Province

This study examines the readiness of healthcare human resources to support the digitalization of health services in Banten Province, Indonesia. The research aims to identify effective strategies for implementing digital health systems while assessing the preparedness of medical personnel and the challenges affecting digital transformation in healthcare services.

A qualitative descriptive approach was employed, utilizing both primary and secondary data. Primary data were collected through semi-structured questionnaires and in-depth interviews involving 120 respondents (health service managers, medical personnel, and representatives from regional government agencies). The sampling technique applied was purposive sampling, with selection criteria based on respondents’ roles, experience in healthcare service delivery, and involvement in digital health initiatives. Secondary data were obtained from regional development planning documents, policy regulations, and official reports related to health digital transformation in Banten Province.

Data analysis was conducted using Root Cause Analysis (RCA) to identify fundamental issues affecting digital readiness, and SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) to formulate strategic recommendations. Data triangulation was applied to ensure validity by comparing findings from interviews, questionnaires, and document analysis.

Findings reveal that the distribution of healthcare workers across Banten Province is uneven, with most medical personnel concentrated in urban areas such as Tangerang and South Tangerang, while remote regions like Pandeglang and Lebak experience shortages. In addition, digital readiness among health facilities and personnel varies significantly. Major barriers include inadequate digital infrastructure, limited internet stability, low digital literacy among health workers, insufficient IT personnel, and a lack of structured training programs. These factors hinder the optimal adoption of telemedicine, electronic medical records, and integrated health information systems.

The novelty of this study lies in its integrated analysis of human resource readiness, digital literacy, and institutional capacity within the context of regional health digitalization in Banten Province. However, the study is limited by its qualitative scope and reliance on perception-based data from selected health facilities. Future research should incorporate quantitative assessments and broader regional comparisons to strengthen empirical evidence. Policy recommendations include expanding digital training for healthcare workers, improving incentives and distribution policies for medical personnel in remote areas, strengthening digital infrastructure, and enhancing collaboration between government, healthcare institutions, and technology providers.