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Platform Anxiety and the Social Production of Uncertainty in Digital Societies
1  Communication & Media Management, Communication Faculty, Karmi Campus, Girne American University, Kyrenia, 99300, Cyprus.
Academic Editor: Pierre Desrochers

Abstract:

Digital platforms have evolved into core infrastructures of contemporary social life; however, their continuous transformation generates persistent forms of collective uncertainty. This paper introduces the concept of platform anxiety to explain how algorithmic environments produce socially shared experiences of instability, unpredictability, and perceived loss of control. Rather than framing anxiety as an individual psychological condition, this study conceptualizes it as a structurally mediated phenomenon emerging from socio-technical design.
Methodologically, the research adopts a qualitative design based on thematic analysis of in-depth user narratives and observed platform interaction practices. The empirical material consists of qualitative data collected from [n = …] active social media users, focusing on their everyday experiences of visibility, algorithmic change, and communicative self-regulation across major digital platforms. Data were analyzed through iterative coding procedures to identify recurring interpretive patterns and adaptive strategies.
The findings indicate that rapid interface changes, opaque algorithmic decision-making, and continuous visibility pressures intensify reflexive self-monitoring and reshape communicative norms. Users respond by developing micro-level risk management strategies, including selective self-disclosure, temporal withdrawal, and identity modulation. These practices significantly influence trust formation, participation patterns, and perceptions of agency within digital environments.
This paper argues that platform anxiety constitutes a defining condition of hyperconnected societies, affecting not only individual well-being but also the structure of digital public interaction. By framing uncertainty as a systemic outcome of platform architecture, this study contributes to interdisciplinary debates in communication theory and digital sociology and offers a robust conceptual framework for analyzing the long-term social consequences of algorithmically mediated communication.

Keywords: digital platforms, platform anxiety, social uncertainty, qualitative analysis, digital communication

 
 
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