Introduction: Ensuring universal accessibility in historic urban environments is essential for creating sustainable, inclusive, and socially equitable cities. Cultural Heritage Sites play a central role in shaping urban identity, yet often present significant physical, communicative, and cognitive barriers. This study examines the accessibility conditions of cultural heritage across Ávila (Spain), a UNESCO-recognized historic region, applying a framework aligned with Sustainable Development Goals 10 and 11. The project aims to evaluate accessibility comprehensively and propose context-sensitive improvements compatible with heritage conservation.
Methods: This research adopted a broad evaluative framework that combined observational analysis, site visits and qualitative insights from local heritage managers. Universal accessibility was examined through four fundamental dimensions: (i) Deambulation, (ii) Apprehension, (iii) Location and (iv) Communication. The combination of general quantitative patterns and descriptive qualitative evidence enabled the identification of common barriers, opportunities and trends across different types of sites.
Results: The analysis reveals moderate improvement in aspects related to physical access, while more substantial challenges persist in the areas of orientation, information availability and communication for diverse user needs. Frequent limitations included irregular pavements, insufficient signage and a lack of inclusive information formats. However, several positive practices were identified, such as reversible architectural adaptations, enhanced lighting strategies and the introduction of digital solutions that support accessible cultural experiences.
Conclusions: This study demonstrates that universal accessibility and heritage preservation are compatible and mutually reinforcing objectives when grounded in evidence-based, reversible interventions. The framework offers a replicable model for enhancing inclusive urban environments, contributing to sustainable cultural management and equitable access for all citizens.
